About reviews for empire todayHelp you save the reaction with the Customer Service Division apologizing. It means very little. Your word is worthless. Your organization’s values and ethics are pathetic. Should you really cared you’d write-up a phone number and electronic mail tackle for the Management of the business. However , you don’t. That says a good deal.
I’m unsure in which to start with how let down I am with Empire Today’s insufficient reaction on my installation.
Be cautious in utilizing them, they do not keep their phrase. In addition they have no idea nearly anything about floor materials and installation. They simply generate up the purchase and have a sub install it.
10.) Scheduling could not inform me what was currently being installed every time they known as the working day prior: was it for LVP? Or Sheet Vinyl? And they couldn’t give me a time choice of in the event the installer could be there
Here is the worst service I have at any time professional in my fifty nine a long time of everyday living!!! We requested custom built blinds. It took at the very least per month for somebody to Get in touch with us to let us know whenever we could be expecting them. Whenever they eventually arrived, One of these WAS THE WRONG Dimension!!! We are actually heading into month number 2 and have NO IDEA when We're going to acquire the proper blind. Once the installer came, Although he had the wrong blind, he even now demanded income on shipping.
November 6, 2017 at five:07 pm Update number three. Have to depart a different review simply because remarks due to the fact comments in earlier types received’t get looked at. The installers at last confirmed up and didn’t have any supplies! They mentioned they didn't provide glue or and of your underlayment. Also commented that they didn’t even have the correct vinyl. When they go away I obtain a connect with from my nieghbor that they spilled one thing in my driveway and still left a pretty good sizing gouge in it whenever they tried out backing out Using the wheel chocked.
(I had been unable to answer as I used to be over a meeting connect with with my task I function until 6pm). I operate from 630am to 5pm. And 1 hour added to 6pm I Focus on the weekends too.
To stop any more heartache and disappointment from Empire Today, I sense the same as Don and concur with his e mail. be sure to check with Don’s 8th paragraph of his electronic mail.
May possibly 1, 2018 at four:06 pm Shame Disgrace Shame to Empire Today…. the use of inexperienced laborers to set up tile. We had the tile put in last week and still haven't heard again from the manager or inspector on all the problems. Really on day a single the tile installer looked as if it would know very well what he was carrying out but he didn’t return the second working day and left it up to 2 inexperienced laborers to complete.
I come to feel that the revenue reps must be skilled in detailing the merchandise, etc. As I claimed, I'd personally under no circumstances have agreed to have Empire do my installation of carpet if this was the outcome.
We assure you that we just take issues such as these really seriously, and we sincerely apologize for your inconvenience. We’ll be in contact along with you Soon to start out working on the resolution.
twelve/six/2017 Wednesday Gained return get in touch with I had been informed through the rep Justin that he's ready on my paperwork to become reviewed and he hasn’t gotten it back again, I questioned Should the Section was in a similar developing he explained Indeed, so I explained it is possible to’t go in excess of and have them pull it empire carpet customer service number and take care of it, he tells me I'm not the one customer in Philly and must wait I said While using the similar issue he stuttered I told him that was not acceptable and I want my money credit rating back he tells me having an Mind-set “Perfectly that’s not heading to Happen” I claimed I will notify my legal professional and choose u to smalls declare courtroom.
(4) From the incredibly commencing of the invest in, we happen to be lied to by Absolutely everyone from your profits lady (Loni), for the installers, to a number of workers customers of your business. Loni promised us premium quality Berber Carpet, good quality 1/2 inch padding, along with a completed solution that we'd happy to own. Which includes not been the situation, during the slightest. Evidently, the Berber carpet that we acquired was not of the standard she mentioned mainly because now you will be giving us a “superior quality” carpet as a method to repair this mess. Loni also stated the carpet would Mix in effectively with the existing flooring Which transitions wouldn't be needed.
At 12:thirty when he didn’t simply call I known as him. He said that he experienced sent an electronic mail and was waiting to an email again. It is three:15. I’ve identified as and nobody will remedy the phone. Additionally my carpet has not been put in. I called and spoke with Megan she was extremely good. She scheduled me for Tuesday Oct 10th. At six:13am received a call stating an installer for Empire would arrive at my household. At nine:00 nobody experienced arrived so I started out calling. Initial call – anyone will contact you back. Next contact – (45 mins afterwards) another person will call you again. 3rd connect with, I bought the exact same response. Then at ten:45 the installer named and stated they we not coming. He questioned if they might reschedule for next Monday. I mentioned no and hung up. Service is horrible, disconnected, and unreliable. I'm at present on the lookout for somebody to install carpet in my residence.